Reports-To Is the Single Most Important Field
Every team member record should carry an explicit reporting line. This isn't bureaucracy — it's what resolves ambiguity the moment two people disagree, or a new hire needs to know who signs off on their first project. An org chart with missing "reports to" fields is worse than no org chart, because it looks authoritative while being wrong.
Department Ownership
Each department should have a one-line statement of what it's actually responsible for, plus a documented "next hire" — the role that department needs most, ranked and visible, not scattered across private Slack DMs between the founder and whoever's managing that function.